FAQs

All of our items are shipped using Australia Post.
This includes everything from keychains to Hot Toys.

All domestic parcels come with a tracking number, and a signature on delivery*

International parcels also come with a tracking number; they do not require a signature on delivery, it is up to the local delivery partners if they ask for a signature or not

* This means if no one is home to sign for the parcel it will be sent to your local post office. If by chance this happens, you will need to collect it within 10 days otherwise, it will be returned back to us and you will need to pay a re-shipment fee to have it re-sent.

Any parcel that is returned back to us due to not being picked up, has two options.

1. We can have your order re-sent, however, you would need to pay a re-shipment fee.
2. We can refund your item costs – shipping is not refunded*

*If your order had free shipping, you will need to pay a shipment fee; we will let you know how much this is when your parcel arrives back to us. The shipment fee will be taken out of your refund.

Yes we do, when checking out, simply choose the Express Postage option.
Express Post generally takes between 1-2 business days, after being dispatched to be delivered.
During peak periods, where our handling time is longer, (such as convention weekends, Christmas time and public holidays) these time frames do vary.

Please note that once a parcel has left out warehouse, it is in Australia Posts hands.
Do not hassle our staff if your item is a day or two late, we cannot control things like this, and cannot “hurry” your parcel through the system.

International orders are handled by Australia Post while within Australia. Once it reaches the designated country, it is then handled by the local postal authorities.
For example, all items sent to the United Kingdom are handled by the Royal Mail.

Any order sent internationally may incur tax/import fees.
We cannot anticipate and are unable to calculate these charges on checkout.

It is the buyers’ responsibility to know about and pay these charges, and we will not reimburse any payments made towards these charges.

If an item is returned back to us due to these charges not being paid, it will be treated the same way as a return, and only your item costs will be refunded, not shipping.

Any order that is refunded, due to a change of mind return, an item being damaged, parcel not being picked up etc., will lose all points associated with that order.

For example, if you received a total of 70 points for your order, those points will be deducted from your account.

If you paid via PayPal, the refund will be issued back into the PayPal account used to pay for the order.

If paying through a debit/credit card, we will issue the refund back onto the card used to pay for the order.

Please note that refunds can take up to 30 Days to process; again, this is out of our control and all depends on how long your bank takes to take the funds and make them available to you.

All items must be returned within 30 days of the purchase date.
Any item returned after this date, may not be applicable for an exchange, store credit or refund.

All items must be returned in their original condition, in their original packaging, including all accessories/extra items and with their proof of purchase, if not, Go Figure reserves the right to refuse the return.

A Pre-Order item is a product that we have placed an order with our distributor to get in, it has just not arrived yet.

All Pre-Order listings will have a EDD (Expected Delivery Date), which is when we are expecting the item to come in stock

>Expected dates are subject to change at any time with our distributor, this is something that is out of our control, we will try our best to keep an accurate EDD on all items, but things do change without our knowledge.

Pre-order items are fulfilled by first in best dressed. If a manufacturer or supplier cancels or shorts us on stock, we will provide a full refund to all customers affected. Unfortunately this also means that all pre-orders are not guaranteed.

Pre-Orders can be cancelled at any-time, please contact our staff at help@gofigurecollectables.com.au for support.

Please note: the in-stock items will be put aside for you, and your order won’t be dispatched until all pre-order items have come in stock. You can choose to have the in-stock items dispatched at any-time, you will just incur another postage fee.

Yes we do!

We are located at 104 Bakers Road, Coburg North 3058 Victoria.

Our business hours are:
Monday to Saturday: 10am to 5pm
Sunday: 11am to 4pm

We are closed most Public Holidays; be sure to keep up to date on our Facebook Page as to whether we are open on a specific holiday or not.

Unfortunately we are not able to franchise and only have the one store.

The easiest way to get to us by Public Transport is to catch the Route 19 Tram (which runs from Flinders Street Station (City) to us at Bakers Road (Coburg North). From the Tram Stop, we are about a 10-15 minute walk down the street.

Tram information can be found online here

You can also catch the Upfield line and get off at Batman Station and either walk (which takes about 30 minutes) or catch the tram from Stop 37 to Stop 40 and then walk down (takes about 10-15 minutes)

Upfield Line information can be found online here

We are always posting on Facebook (and Instagram too!)

Following us there will keep you up to date on any changes (such as if we are going to be closed) and you will also get to see new stock we post, along with giveaways we do as well!

Facebook can be found here
Instagram can be found here

Oh no! If an item arrives damaged, please be sure to contact our staff at: help@gofigurecollectables.com.au for support.

If something was missing from your order, be sure to check the item isn’t a Pre-Order (if you have a pre-order item ordered, you will be able to see this in your transaction history on the website)

If it is not a Pre-Order, please contact our staff at: help@gofigurecollectables.com.au for support.

*We strive to answer all emails within 48 hours.
Please note during busy periods and public holidays, it may take longer for you to get a reply.

We are always after new collections!

We started buying for the main reason of making it easy for you, the collector, to move on items you no longer need/want.

We take it all off your hands, and do the hard work; listing, selling and packing, so you don’t have to!

Please send through photos of your collection to: selling@gofigurecollectables.com.au and our evaluator will go over it and give you a price.

Please ensure all items for sale are clearly visible in all photos, and please include notes on the condition of the items. If items are not as described in the email, Go Figure reserve the right to deny the collection or reduce the offer.

We can also evaluate in store as well.

This is done best during the week (Monday to Friday) when we have multiple staff available. If you bring a collection in on the weekend, the staff may not be able to give you a price then and there.

*Please note, we have the right to refuse any collection, or any items that were not described to us correctly.

*All items must be in a re-sellable condition (not missing parts, no major damage to boxes or the item)

If we have not been able to answer your question here, please email us at help@gofigurecollectables.com.au and our staff will do their best to assist!

If you can’t find something on our website, please contact our staff at help@gofigurecollectables.com.au and we will do our best to locate stock for you!

*Please note that any ‘special order’ items, may require a deposit which will be non-refundable if the buyer changes their mind

Go Figure Credits is a rewards system we have designed to give back to all of our customers who shop with us.

Credits are combined to give straight discounts off your purchase, no minimum amount required to redeem, the more credits you have, the larger the discount!

Users earn 1 Go Figure Credit for every dollar spent both in store and online.

Credits can be used at any time and you can redeem any amount of credits at the time of checkout.

Your membership provides you with electronic receipts of all items purchased instore and online, provides an overview of your purchase history and pre-orders, and is the only way you can accumulate Go Figure Credits!

All members who have signed up in store (or who come in store after signing up) will be issued with a Go Figure Membership Card.

This card saves both you and our staff time when you shop in store as all you need to do when finalising your purchase is present your card and all points will go straight to your account.

Any user who does not shop in-store will not be issued with a membership card, but they will still gain access to all the perks!

When going to log-in page, simply click the ‘forgot password’ link and follow the prompts.

This will reset your password and you will be able to create a new one.

If no further scans have been made for over 5 business days (domestic) and 10 business days (international), please contact our staff at help@gofigurecollectables.com.au and our staff will assist.

Please contact our staff at help@gofigurecollectables.com.au and they will do their best to assist with your inquiry!

If an incorrect address was put on your order, and your parcel has been sent, we are not able to re-direct it.

If the parcel is returned back to us, we will treat it like every other return where you have the following options:

1. parcel being re-sent at your own cost
2. refunding your item costs*

Go Figure does not take any responsibility for parcels that are sent to an incorrect address, and will not be refunding any money if a parcel is sent to an incorrect address due to the buyer.

*Your shipping costs will not be refunded. If you had free shipping, a re-stocking fee will be deducted from your refund.

We ship Australia Wide (including P.O Boxes).

Unfortunately we DO NOT ship to the following counties internationally, (due to our postal service not supporting it):

• All of Central America and the Caribbean
• All of Africa
• All of the Middle East
• All of South America
• Asia - Afghanistan, Armenia, Azerbaijan Republic, Bangladesh, Bhutan, Georgia, Kazakhstan, Kyrgyzstan, Maldives, Mongolia, Nepal, Pakistan, Sri Lanka, Tajikistan, Turkmenistan & Uzbekistan
• Europe - Albania, Andorra, Belarus, Bosnia and Herzegovina, Bulgaria, Cyprus, Estonia, Gibraltar, Greece, Guernsey, Italy, Jersey, Lithuania, Macedonia, Moldova, Montenegro, Romania, San Marino, Serbia, Slovakia, Slovenia & Svalbard and Jan Mayen
• North America - Bermuda, Mexico & Saint Pierre and Miquelon
• Southeast Asia - Cambodia, Indonesia, Laos & Macau
• Oceania - American Samoa, Cook Islands, Fiji, French Polynesia, Guam, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, Niue, Palau, Papua New Guinea, Solomon Islands, Tonga, Tuvalu, Vanuatu, Wallis and Futuna & Western Samoa

All other international destinations we are able to ship to, and when checking out, you will be able to choose the appropriate option to finalise your order.

All credit/debit cards are charged manually by one of our staff for security reasons, meaning once your order is placed, it can take up to 48 hours for us to charge the card

*Please note, during peak periods such as a Limited Edition release or a convention release day, (ECCC, NYCC, SDCC etc.) cards may take longer to be charged and orders processed.

When checking out, simply choose the Bank Deposit option, and then follow the prompts.

Please use your order number as the reference, and email us at help@gofigurecollectables.com.au once you have made the payment.
Failure to do either or both of these, may result in delays in the processing and shipment of your order.