+613 9354 4081
104 Bakers Road
Coburg North Victoria 3058
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CUSTOMER CARE


SHIPPING & RETURNS

All prices shown on the Go Figure Collectables website are in Australian dollars (AUD), are subject to change without notice and include the goods and services tax (GST). We are an Australian tax registered business (ABN 70045251388).

All our prices are inclusive of GST which currently is at a rate of 10%. To find the amount of GST you are paying simply divide the total amount by 11.

We also trade at our shop (Shop 2 / 951 Sydney Road, Coburg North VIC 3058, Australia) and due to the nature of the collectables business we have many rare one off single items. We at Go Figure Collectables do our best to keep our website updated, however if a one off item has recently been sold at our shop you might find we have not updated the website in time. If by any chance you ordered an item which we no longer have in stock an email will be sent to you to inform you of the unavailability.

Go Figure Collectables currently accepts the following forms of payment paypal, credit card and direct deposit. If you choose direct deposit you must inform us by email. From there we will hold your item for up to 48 hours until payment is clear. If payment is not received within 48 hours the item will be put back on sale.


PayPal

We now accept PayPal payments. PayPal payments are charged upon checkout.


Direct Deposit

Please make all payment to the following account:

Account Name : Go Figure Collectables
Bank Name : Westpac
BSB : 033080
ACC : 312039


Please include your name as a reference when using direct deposit. Physically visiting your nearest Westpac bank and depositing the funds into our account is the quickest method of payment as funds clear immediately. Keep this in mind if you require prompt delivery.


Credit Card

We gladly accept VISA, AMERICAN EXPRESS and MASTERCARD as credit card payments. Credit card payments are not charged upon checkout. We process all credit card payments offline to insure correct charges are made, including adjustments for shipping.


Shipping

Go Figure Collectables sends packages via Australia Post. If you wish to have your package registered please advise us upon ordering as a $2.70 charge (Australian customers) will be added to your total amount.


Refunds and Returns

Go Figure Collectables will only refund or credit you if the product is dead on arrival (DOA). We suggest you to make your decision carefully as we will not refund you if you changed your mind. You have 7 business days from the date of receiving to return your DOA item for a refund or credit to be approved otherwise it will be treated as a WRA (warrant return authority) issue.


Cancellation of Orders

If you decide to cancel your order after it has been placed we have the right to charge you a restocking fee if processing has begun. The restocking fee is charged at a rate of 30%AUD per item cancelled. This fee is waived if there is stock availability problems in which we will advise you of immediately. Costs of shipping to are not refunded.





RESPECTING YOUR PRIVICY

Go Figure Collectables is committed to supporting the National Privacy Principles for the Fair Handling of Personal Information which set clear standards for the collection, access, storage and use of personal information which we obtain as part of our business operations.

Our respect for our customers right to privacy of their personal information is paramount. We have policies and procedures to ensure that all personal information, no matter how or where it is obtained, is handled sensitively, securely, and in accordance with the National Privacy Principles.


This Privacy Policy sets out:
  • Matters of which you should be aware regarding information we may collect about you;
  • Our policies on the management of personal information;
  • Generally, what sort of information we hold, for what purposes, and how we collect, hold, use and disclose that information;
  • Our internet security procedures;
  • Cookies and how we use them to save you time, and
  • Go Figure Collectables compliance with applicable laws.

What personal information do we collect and store?

If you wish to browse the Go Figure Collectables website, you are not required to enter any personal information, you will remain anonymous during your entire visit. To place an order with Go Figure Collectables you must be a registered customer. So that we can provide the services you are requesting, during the registration process you will be asked your name, e-mail address, physical and delivery address and phone numbers. At the time of registration you are invited to subscribe to our newsletters which you may at any time unsubscribe via logging into your account.

Go Figure Collectables takes measures to protect your personal information from unauthorised access, loss, misuse, disclosure or alteration. We also destroy or permanently de-identify personal information when you tell us that it is no longer required. The types of measures we take vary with the type of information, and how it is collected and stored.

How is personal information used?

The personal information you supply to us allows us to provide you with the Go Figure Collectables service you request. To save you time and to make shopping with Go Figure Collectables easier, we store your details so that the next time you log onto our site, you do not need to re-enter that information.

We may also use your personal information in other ways to provide you with superior service. For example, providing you with the newsletter you requested us to send to you on registration.

Please note that in order to operate the website or deliver a service we may sometimes share your personal information with a sub-contractor e.g. the party who delivers your order. Where this is necessary we obtain their undertaking to comply with the National Privacy Principles for the Fair Handling of Information.

How can you remove your personal details from Go Figure Collectables?

You can remove your personal information from Go Figure Collectables by contacting our customer service department:

Email to: jeffx@gofigurecollectables.com.au

Please allow 7 days for your request to be processed. Once removed, you will not be able to use Go Figure Collectables without re-registering.

Is Go Figure Collectables website secure?

To access your account information or to place an order your must log into Go Figure Collectables with your username and password. Your username and password protect you against unauthorised access. You may, and we recommend that you do, change your password regularly.

More information

More information about Privacy law and the National Privacy Principles is available from the Federal Privacy Commissioner at www.privacy.gov.au.





CONDITIONS OF USE

Go Figure Collectables and its affiliates provide their services to you subject to the following conditions. If you visit or shop at Go Figure Collectables, you accept these conditions. Please read them carefully. In addition, when you use any current or future Go Figure Collectables service or visit or purchase from any business affiliated with Go Figure Collectables, whether or not included in the Go Figure Collectables Web site, you are also subject to the guidelines and conditions applicable to such service or business.

PRIVACY

Please review our Privacy Policy, which also governs your visit at Go Figure Collectables, to understand our practices & procedures.

ELECTRONIC COMMUNICATIONS

When you visit Go Figure Collectables or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Go Figure Collectables or its content suppliers and protected by Australian and international copyright laws. The compilation of all content on this site is the exclusive property of Go Figure Collectables and protected by Australian and international copyright laws. All software used on this site is the property of Go Figure Collectables or its software suppliers and protected by Australian and international copyright laws.

LICENSE AND SITE ACCESS

Go Figure Collectables grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Go Figure Collectables. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Go Figure Collectables. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Go Figure Collectables and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilising the Go Figure Collectables name or trademarks without the express written consent of Go Figure Collectables. Any unauthorised use terminates the permission or license granted by Go Figure Collectables. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Go Figure Collectables so long as the link does not portray Go Figure Collectables, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Go Figure Collectables logo or other proprietary graphic or trademark as part of the link without express written permission.

YOUR ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Go Figure Collectables does sell products to children. If you are under 18, you may use Go Figure Collectables only with involvement of a parent or guardian. Go Figure Collectables and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

REVIEWS, COMMENTS, COMMUNICATIONS & OTHER CONTENT

Visitors may post reviews, comments, and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning or commercial solicitation. You may not use a false e-mail address, impersonate any person or entity or otherwise mislead as to the origin of content. Go Figure Collectables reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant Go Figure Collectables and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Go Figure Collectables and its affiliates and sub-licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Go Figure Collectables or its affiliates for all claims resulting from content you supply. Go Figure Collectables has the right but not the obligation to monitor and edit or remove any activity or content. Go Figure Collectables takes no responsibility and assumes no liability for any content posted by you or any third party.

COPYRIGHT COMPLAINTS

Go Figure Collectables and its affiliates respect the intellectual property of others and take it very serious. If you believe that your work has been copied in a way that constitutes copyright infringement, email us with your complaint.

REFUNDS AND RETURNS

Go Figure Collectables will only refund or credit you if the product is dead on arrival (DOA). We suggest you to make your decision carefully as we will not refund you if you changed your mind. You have 7 business days from the date of receiving to return your DOA item for a refund or credit to be approved otherwise we it will be treated as a RA (warrant return authority) issue.

CANCELLATION OF ORDERS

If you decide to cancel your order after it has been placed we have the right to charge you a restocking fee if processing has begun. The restocking fee is charged at a rate of 30%AUD per item cancelled. This fee is waived if there is stock availability problems in which we will advise you of immediately. Costs of shipping to are not refunded.

RISK OF LOSS

All items purchased from Go Figure Collectables are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. If you wish for shipping insurance for your goods you must notify Go Figure Collectables when placing an order.

PROOF OF IDENTITY

Go Figure Collectables may ask for further identification. Because of the anonymity nature of the Internet we may ask for further identification to verify your order. The following documents may be requested to process your order:

  • A copy of both sides of your Credit Card (black out middle eight digits of your card number)
  • A copy of both sides of your current valid drivers license/Passport
  • A copy of your latest Credit Card Statement

Your documents will not be used for any other purpose other than to verify your identity. Once verified, your documents may be removed & destroyed.

PRODUCT DESCRIPTIONS

Go Figure Collectables and its affiliates attempt to be as accurate as possible. However, Go Figure Collectables does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Go Figure Collectables itself is not as described, your sole responsibility & remedy is to return it in an unused and when possible unpackaged condition with 7 days of receiving.

OTHER BUSINESSES

Parties other than Go Figure Collectables and its subsidiaries operate stores, provide services, or sell product lines on this site. In addition, we provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their Web sites. Go Figure Collectables does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

THIS SITE IS PROVIDED BY Go Figure Collectables ON AN "AS IS" AND "AS AVAILABLE" BASIS. Go Figure Collectables MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Go Figure Collectables DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Go Figure Collectables DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM Go Figure Collectables ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Go Figure Collectables WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

APPLICABLE LAW

By visiting Go Figure Collectables, you agree that the laws of Australia, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Go Figure Collectables or its affiliates.

SITE POLICIES, MODIFICATION, AND SEVERABILITY

Please review our other policies, posted on this site. These policies also govern your visit to Go Figure Collectables. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

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